Choose a sensible jurisdiction and include a calm process: written discussion, senior review, then mediation before any formal action. A studio once rescued a relationship by pausing a heated email chain and invoking the mediation step, resolving misunderstandings in an afternoon and preserving a valuable retainer opportunity.
Cap liability to the fees paid for the day, exclude indirect damages, and use mutual indemnity for third-party claims tied to each party’s control. A content shop avoided disproportionate risk on a modest engagement by clearly stating limits, keeping insurance affordable and pricing realistic without diminishing accountability for real mistakes.
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